DART HARBOUR & NAVIGATION AUTHORITY
Dart Harbour is a trust port, an independent statutory bodies, with a responsibility to manage, maintain and improve a harbour. Trust ports operate on a commercial basis and are expected to generate a return and reinvest surpluses to support the continuing and long-term success of a port for the benefit of its stakeholders.
MY WORK
My work at Dart Harbour was about customer focus which required a cultural change. I undertook the analysis required to developed a great customer facing website, I introduced social channels as tools in positioning and customer communications. I contributed to the refocusing of stakeholder groups around environmental issues and started sharing insights into the great work that the team at Dart Harbour undertake to protect the river and ensure the safety of those who use it.